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FREE Delivery within the UK.

Design your own rug
using theRug Builder

Customer Service



Payment Methods

Credit card - Online

Payment can be made securely online at the Crucial Rug Store - This is done through our partner RBS Worldpay - All major credit cards or debit cards are accepted. Card payments can be taken 24 hours a day, 7 days week and transactions are 100% secure.


Credit Card - Using Telephone

You can also pay by credit card over the telephone. Please place your order first online and choose 'Telephone/Fax order' at the checkout after providing us with your address and delivery information. One of our friendly customer service representatives will call you to process your payment.


Paypal

You can now pay online by Paypal as an alternative to Worldpay. Simply place your order first online and select 'Paypal' as your method of payment at the checkout after providing us with your address and delivery information.


Cheque

If paying by cheque, please place your order first online and choose 'Telephone/Fax order' at the checkout after providing us with your address and delivery information. One of our friendly customer service representatives will call you to arrange payment by cheque.

All cheques must be payable to 'Rug Couture Ltd' - please include your order reference number on the back.



Ordering Samples

We provide free material swatches for up to four rugs. While our mini sample swatches do not reflect the superior quality of the finished product they will help you match colours and allow you to feel some of the many different, and wonderful textures available.

You can order samples online easily. Find a rug design or create a rug using the Rug Builder, then enter your measurements and then click the 'order sample' button next to it. We aim to get your complementary samples to you within 2-3 working days.

 



Contact Us

The Crucial Rug Store
Unit 1
Gregston Estate
Birmingham Road
Oldbury
West Midlands
B69 4EX

tel: [+44] 0845 076 0086
web: www.crucialrugstore.co.uk
email: info@crucialrugstore.co.uk

Please note: Our website accepts orders 24 hours a day, 7 days a week. Our customer service department is open between 9am-4:30pm, Monday to Friday.


General Enquiry Form

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Frequently Asked Questions

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